Hi, I'm Zarachtech

"We brought him in when our Vicidial setup had become difficult to trust. The dialer was running, but reporting was inconsistent and supervisors kept depending on manual checks. He cleaned up the setup, fixed the reporting gaps, and gave us a dashboard the team could actually use during shifts. The biggest difference is that operations now sees problems early instead of after customers complain."

"What stood out was how quickly he understood the business rules behind the product, not just the code. We had messy approval steps, duplicate records, and too much back-and-forth between operations and finance. He simplified the flow, shipped in smaller phases, and communicated clearly whenever there was a tradeoff to make. The final handover was also better documented than we usually get from freelancers."

"Our team works on the road, so a normal app that assumes stable internet was not good enough. He built the mobile app around the realities of weak connectivity, queued submissions properly, and made sync states easy for our staff to understand. That reduced support calls almost immediately because people stopped asking whether their updates had gone through."

"We needed a practical FreePBX setup, not a complicated one. He handled the branch routing, IVR logic, user provisioning, and call flow cleanup without turning the project into unnecessary complexity. After launch, the documentation and admin walkthrough made it possible for our internal team to manage everyday changes without opening a support ticket each time."

"The project was not flashy, but it solved a real operational problem for us. We had information spread across spreadsheets, chats, and email. He built a clean internal dashboard that gave us one place to track work, check status, and review updates. It saved time, but more importantly it reduced the confusion that came from everyone working from different versions of the same information."