Terms of Service

Who you are contracting with

This site is operated by Zarachtech (RC: BN3256942), Lagos, Nigeria. "We", "us" and "our" mean Zarachtech; "you" means the person using the site or engaging our services.

Using this website

You may view, download and print pages for your own reference or to evaluate our services. You may not:

• use the site unlawfully, or in a way that damages or impairs it;
• attempt to gain unauthorised access to any part of the site, its server or its database;
• probe, scan or test the site's security without our prior written permission;
• use automated systems to scrape content or submit forms; or
• submit anything unlawful, defamatory, misleading, or containing malicious code.

We may suspend access where we reasonably believe these terms have been breached.

Enquiries are not a contract

Nothing on this site is an offer capable of acceptance. Descriptions of services, timelines and any indicative figures are for information only. A binding engagement arises only when we have agreed a written scope, price and schedule with you — normally by proposal or statement of work.

How we work

Each engagement is governed by its own written agreement. Unless that agreement says otherwise:

• Scope — we deliver what the agreed scope describes. Work outside it is a change request, quoted separately.
• Your responsibilities — you provide content, access, credentials and decisions promptly. Delays on your side move the schedule.
• Third-party costs — hosting, domains, SIP trunks, DIDs, carrier minutes, licences and app store fees are yours, billed at cost or paid by you directly.
• Acceptance — you have 14 days from delivery to report defects against the agreed scope. We fix genuine defects at no charge.

Fees and payment

Fees, currency and milestones are set out in the engagement agreement. Unless agreed otherwise, a deposit is payable before work begins and the balance on delivery. Invoices are due within 14 days. We may suspend work on overdue accounts, and withhold delivery or transfer of materials until payment is received in full.

Intellectual property

This website. Its content, design, code and branding belong to us or our licensors and are protected by the Copyright Act. The Zarachtech name and logo may not be used without written permission.

Work we deliver. On full payment, ownership of the bespoke deliverables created specifically for you passes to you. We retain ownership of anything pre-existing — our tooling, libraries, configuration templates and general know-how — and grant you a perpetual, non-exclusive licence to use it as part of your deliverables. Third-party and open-source components remain under their own licences.

Unless you tell us otherwise in writing, we may describe the work in our portfolio in general terms, without disclosing confidential details.

Confidentiality

Each of us will keep the other's non-public information confidential and use it only for the engagement. This does not apply to information that is already public, independently developed, or required to be disclosed by law.

Warranties and what we do not promise

We will perform our services with reasonable care and skill, using suitably competent people. Beyond that, and to the extent the law allows, the site and its content are provided "as is" without further warranty.

In particular we do not warrant that the site will be uninterrupted or error-free, that defects will be corrected immediately, or that third-party systems we integrate with — carriers, SIP providers, payment gateways, app stores, hosting platforms — will remain available or unchanged.

Limitation of liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for loss of profit, revenue, business, goodwill, anticipated savings, or for data loss where you have not maintained reasonable backups, or for any indirect or consequential loss. Our total liability arising from an engagement is limited to the fees you have paid us for that engagement in the 12 months before the claim.

Telephony carries risks outside our control. You must not rely on any VoIP system we build as your only means of contacting emergency services. Maintain an alternative.

Your obligations when using telephony

Where we build outbound calling, dialer or messaging systems, you are responsible for using them lawfully — including consent, calling-hours, caller identification, do-not-call and record-keeping obligations under the Nigerian Communications Commission's rules and the NDPA, or the equivalent rules in whichever country you operate. We will configure a system to support compliance where you ask; we are not responsible for how you subsequently use it.

Links to other sites

Links to third-party sites are provided for convenience. We do not control them and are not responsible for their content or practices.

Suspension and termination

Either of us may end an engagement on written notice if the other materially breaches the agreement and does not remedy it within 14 days. On termination you pay for work performed to that date, and we hand over completed deliverables for which payment has been received.

Governing law

These terms are governed by the laws of the Federal Republic of Nigeria. Disputes are subject to the exclusive jurisdiction of the Nigerian courts. We would always rather resolve a problem by talking first — email zarachtech@gmail.com.

Changes to these terms

We may update these terms; the version published here at the time you use the site is the one that applies. Changes do not alter the terms of an engagement already agreed in writing.